Andi answers your clients' texts around the clock, solves the common issues without a truck roll, and follows up automatically so no relationship goes cold.
How it works
Andi reaches your clients through a number that represents your company. He works support around the clock, and your whole team can step into any conversation from that same number.
Your client texts the number you gave them. Casual, misspelled, half a thought. Andi understands it and knows their system before he says a word.
Andi walks them through the exact steps for their specific gear. Not generic instructions. Steps built from 26 years of real residential AV work.
Most issues close with no tech involved. Anything that needs a person is escalated with full context, and your team has access at all hours.
Wake up to a clear record of every conversation. What happened, what resolved, what needs follow up. Logged automatically.
One number your clients always recognize, whether the message comes from Andi or a person on your team. In your console you always see who is who.
Proactive outreach
Andi sends follow ups automatically from the number your clients already respond to. Every schedule is configurable by your team, per client.
A client has outdoor speakers on the sales order but never moved forward on the install. Andi sends a 6 month touch. The client responds. The conversation leads to a $12,000 outdoor audio and shading quote, from someone they already trust.
Every integrator knows the feeling. A great install, a happy client, then silence. Andi closes that loop on his own, from a number clients respond to, on a schedule your team controls.
What Andi does
Network and internet, AV and audio, lighting, control systems, security, cameras, batteries, thermostats, and more. If a client texts it, Andi knows it.
Andi answers in seconds, walks clients through the fix using real AV knowledge, and escalates cleanly when a person is needed. Your clients never feel ignored.
Andi sends follow ups tied to the project completion date. 30, 60, 90 days and on, from the number clients trust. Configurable per client by your team, and it surfaces upsells that would be lost.
Upload a sales order and Andi builds out a complete system record. He keeps it current as clients mention changes, and your team adds notes. Knowledge that compounds over time.
Andi handles the overnight volume. Your techs share the same number and can jump into any conversation. Clients see one trusted number, whether it is Andi or a person.
Andi gives clients their service history, ticket status, and stored passwords, and adds new numbers to their account. All over text. No app, no portal, no login.
Andi spots issue patterns across the platform and pushes a proactive alert to affected households before the client even texts in. Only possible because Andi sees across every integrator at once.
Issue intelligence
When an issue pattern shows up with one integrator, every integrator benefits. A fix learned in Miami makes Andi sharper for a client in Seattle.
Andi identifies the pattern across multiple households and pushes a proactive alert to every affected home before clients even text in.
Client data is never shared across integrators. Only anonymized resolution patterns improve Andi for everyone on the platform. Your clients are always yours.
What RestWerks replaces
Most integrators patch together a generic ticketing tool, a messaging platform, and after hours on call labor. None of it talks to each other, and none of it knows anything about AV.
RestWerks replaces all three at
$299 per monthPricing
No tiers. No feature gating. No per seat pricing. Every integrator gets everything Andi does from day one.
The 2026 rate is $299 a month, locked for five years. It moves to $399 in 2027. Lock the 2026 rate now.
About RestWerks
Andi is the AI twin of Andy Hepola, founder of RestWerks. Every troubleshooting flow, escalation call, and bit of client tone inside Andi comes from 26 years of real residential AV installation and home automation programming.
Generic support tools do not know what a WattBox is. They do not know a Qolsys keypad trouble code means something different than a DSC. They do not know UPS lights being on does not mean the outlets are working. Andi does. That knowledge is the product.
RestWerks is currently onboarding select residential AV integrators. Reach out to get started.
hello@restwerks.com