Meet Andi, your AI texting agent

After hours support,
without the after hours.

Andi handles client texts around the clock, resolves common issues without a tech, follows up with every client automatically, and keeps your relationships alive between jobs.

Get started — $299/mo See how it works
26
Years of AV experience
in every response
24/7
Client coverage,
no on-call required
$0
Cost to resolve a
battery alert at 11pm

Andi in action. No tech involved.

AV
Andi for Your AV Company
Your number
Tonight, 10:47 PM
Internet is down again. Nothing is working.
On it. Checking your provider for outages right now.
No outage showing. Can you head to your equipment rack and tell me what you see?
All lights are off except the bottom box
That bottom box is your UPS. Press the ON button. If pressing doesn't work hold it for a couple seconds. Let me know if other devices in the rack start turning on after that.
Everything came back on!
Nice. Let me know if it goes out again.
Tonight, 11:23 PM
Something in the rack is beeping every 30 seconds
That is a battery alert from your UPS backup. The battery needs to be replaced. Not an emergency tonight. I will flag it for the team to get on the schedule.
Is there any way to silence it?
You can silence the beep by pressing the MUTE button on the front of the unit. Someone will be in touch to get that battery swapped out.
Perfect thank you
No bother at all.
9:15 AM — 30 days after install
Hey Sarah, it has been about a month since we wrapped up your project. How is everything feeling? Any questions on how things work?
Everything has been great! Actually we were thinking about adding speakers to the patio
That would be perfect out there. I will let the team know you are interested and have someone reach out to talk through options.
Amazing thank you!

How it works

Andi handles it first.
Your team stays in control.

Andi connects to your clients through a dedicated number that represents your company. Andi handles support conversations around the clock, and your whole team can jump in anytime from the same number.

1

Client texts in

Your client texts the number you give them. Casual, misspelled, incomplete. Andi understands all of it and knows their system before saying a word.

2

Andi guides resolution

Andi walks them through the exact steps for their specific equipment. Not generic instructions. Steps built from 26 years of real residential AV work.

3

Resolved or escalated

Most issues close without tech involvement. Anything that needs a person gets escalated with full context. Your team has access at all hours if needed.

4

You get a summary

Wake up to a clear record of every conversation. What happened, what was resolved, what needs follow-up. Everything logged automatically.

Andi and your team share the same number.

One consistent number your clients always recognize, whether the message comes from Andi or a person on your team.

  • Follow up after a service visit from a number clients already trust
  • Announce upgrades, new products, or seasonal check-ins
  • Jump into any Andi conversation manually when you want to
  • Send proactive maintenance reminders and client outreach
AV
Andi for Your AV Company
Andi + your whole team
Andi, 6:42 AM
Heads up, your Sonos system lost connection overnight. I walked the client through a reboot and it resolved.
Tech, 9:15 AM
Thanks Andi. Just checking in this morning, everything still working great?
Also your annual system check is coming up next month. Want to schedule a time?

Proactive outreach

The follow up that never happened
is the sale you never made.

Andi sends follow ups automatically from the number your clients already respond to. Every schedule is configurable by your team per client.

  • Day 30
    Post-install check inHow is everything working. Any questions. Anything feel off.
  • Day 60
    Feature checkAnything you are not using that we set up. Anything you want to add.
  • Day 90
    Quarter touchSystem health note. Natural opener for upgrade conversations.
  • 6 months
    Seasonal outreachOutdoor audio season. Holiday prep. Timely and relevant.
  • Annual
    Anniversary touchYear in review. What has worked. What is next.

All sent from the number your clients already use for support. Not a marketing blast from an unknown number. Your team can customize the schedule and message for any client.

Real scenario

Client has outdoor speakers on the sales order but never moved forward on install. Andi sends a 6 month touch. Client responds. Conversation leads to a $12,000 outdoor audio and shading quote. That conversation never would have happened without a follow up from someone they already trust.

Why it works

Every integrator knows the feeling. A great install, a happy client, and then silence. Andi closes that loop automatically, from a number clients already respond to, on a schedule your team controls.

What Andi does

Built for every issue
residential AV clients face.

Andi handles the full range of client issues: network and internet, AV and audio, lighting, control systems, security, cameras, batteries, thermostats, and more. If a client texts it, Andi knows it.

🌙
After hours AI support
Andi responds in seconds, guides clients through resolution using real AV domain knowledge, and escalates cleanly when a tech is needed. Your clients never feel ignored.
📤
Proactive client outreach
Automated follow ups tied to project completion date. 30, 60, 90 days and ongoing. Sent from the number clients trust. Configurable per client by your team. Surfaces upsell opportunities that would otherwise be lost.
🏠
Living client records
Upload a sales order and the team builds out a complete system record. The record updates as clients mention changes and techs add notes. Knowledge that compounds over time.
💬
Two way team messaging
Andi handles overnight volume. Your techs share the same number and can jump into any conversation manually. Clients always see one trusted number whether the message comes from Andi or a person.
💬
Client self service
Clients retrieve service history, check ticket status, get stored passwords, and add new numbers to their account. All over SMS. No app, no portal, no login required.
🔔
Issue intelligence alerts
RestWerks identifies issue patterns across the platform and pushes proactive alerts to affected households before clients know something is wrong. Only possible because RestWerks sees across all integrators simultaneously.

Issue intelligence

The platform that gets smarter
with every integrator who joins.

When an issue pattern emerges with one integrator, every integrator on the platform benefits. A fix identified in Miami makes Andi smarter for a client in Seattle.

Apple TV software update breaks CEC control
Pattern identified across multiple households. Andi pushes a proactive alert to every affected household before clients even text in.
Pattern detected
Andi sends to every household with Apple TV
Hey, just a heads up. A recent Apple TV update changed how some remotes communicate with the TV. If you notice your volume or input buttons not working the way they used to, here is the quick fix to get everything back to normal.
Client data is never shared across integrators. Only anonymized resolution patterns are used to improve intelligence for everyone on the platform. Your clients are always yours.

What RestWerks replaces

Stop paying for tools that were
never built for this industry.

Most integrators are patching together a generic ticketing tool, a messaging platform, and after hours on-call labor. None of it talks to each other and none of it knows anything about AV.

Generic ticketing tools
$200 to $600 per month
Built for software companies. Stores tickets. Does not know what a WattBox is or why UPS lights being on does not mean the outlets are working. Your techs spend more time entering data than solving problems.
Generic messaging platforms
$300 to $600 per month
SMS and reputation management built for any business. No AV domain knowledge. No proactive outreach tied to project dates. No issue intelligence. Just another number clients do not recognize.
After hours on-call labor
$1,500 to $3,000 per month
A tech on call whether the phone rings or not. Overtime rates when they respond. Truck rolls for issues Andi resolves in three texts. Every night of the year, including weekends and holidays.

RestWerks replaces all three at

$299 per month

Pricing

Simple. One price.
Everything included.

No tiers. No feature gating. No per-agent seats. Every integrator gets everything Andi has to offer from day one.

Early access pricing
RestWerks
Everything included. Unlimited clients.
$299
/ month
$299 one-time onboarding fee
Get started with Andi
Early access pricing. Price increases as ticketing, dashboards, and the full portal ship. Lock in now.

About RestWerks

Andi is built on 26 years of real residential AV experience.

Andi is the AI twin of Andy Hepola, founder of RestWerks. Every troubleshooting flow, escalation decision, and client communication style inside Andi comes from 26 years of real residential AV installation and home automation programming.

Generic support tools do not know what a WattBox is. They do not know that a Qolsys keypad trouble code means something different than a DSC. They do not know that UPS lights being on does not mean the outlets are working. Andi does. That domain knowledge is the product.

26
Years of residential AV experience inside every Andi response
62%
Of service calls that can be resolved without rolling a truck
24/7
Andi is always on. You do not have to be.
~$0
Cost for Andi to resolve a battery alert at 11pm

Ready to put Andi to work?

RestWerks is currently in early access with select residential AV integrators. Reach out to get started.

andy@restwerks.com