Legal
Privacy Policy
RestWerks LLC operates Andi, a text-based support platform that residential AV integrators use to support their clients. This policy explains how we collect, use, and protect your information when you text a number powered by Andi.
Information We Collect
When you send a text message to a number powered by Andi, we collect and store the following:
- Your phone number
- The content of your text messages
- The date and time of each message
- The responses generated by Andi
This conversation data is stored in a secure database and used to provide support, maintain your conversation history, and improve the accuracy of Andi over time.
How We Use This Information
We use the information we collect to:
- Respond to your support requests on behalf of your integrator
- Maintain conversation continuity across multiple interactions
- Send account and service notifications, such as appointment and technician updates and proactive system check-ins, if you have opted in
- Generate service tickets for unresolved issues
- Learn from anonymized resolution patterns to improve Andi's accuracy and helpfulness
We do not sell your personal information to third parties, and we do not use your messages for advertising. Any learning that improves Andi over time uses only anonymized resolution patterns, with names, numbers, and addresses removed first, and the AI provider that powers Andi does not train its models on your data.
SMS Messaging and Consent
By texting an Andi-powered number, or by asking your integrator to enable text support for your system, you consent to receive SMS messages from Andi. These include support responses to your requests and, where you have opted in, account and service notifications about your installed system.
- Message frequency varies based on your support needs and account activity
- Message and data rates may apply, depending on your carrier plan
- Reply STOP at any time to unsubscribe from all messages
- Reply HELP for help
Your mobile information stays private. We do not share, sell, or rent your phone number, your SMS opt-in, or your consent to any third parties for their own marketing or promotional purposes. No mobile information is shared with third parties or affiliates for marketing under any circumstances.
Data Sharing
Your information is shared with the residential AV integrator whose support line you are texting, who uses it to manage your service relationship. We also rely on a few established service providers (such as our messaging, AI, file storage, and email providers) that process data only as needed to run the platform. We do not share your information with any other third parties except as required by law.
Data Retention
Conversation data is retained for as long as the service relationship is active. You may request deletion of your data by contacting the integrator you work with, or by reaching out to us directly at the contact below.
Security
We treat security as a first-order part of the platform. Your data is encrypted in transit and at rest, hosted with established cloud providers, with access limited to authorized personnel. Sensitive details such as WiFi credentials and access codes are handled through controlled systems rather than left exposed in conversation, and we continue to strengthen our protections as the platform grows. No system can guarantee absolute security, but we hold ourselves to the standards expected of a service entrusted with this kind of information.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.